Customer Care

We at Snips Art Designs by Ella Maddison, are passionate about creating a positive, personal experience for every customer — whether you're purchasing a unique piece of art or joining us for an inspiring workshop. Your satisfaction and trust is important.

 

1. Friendly, Personal Service

 

We believe in treating every customer with care and respect. If you have a question, need advice about a purchase, or want more information about a workshop, we're here to help.

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Email us: info@snipsartdesigns.com

Instagram: @snipsartdesigns

Facebook:  @snipsartdesigns

Or come say hi at our upcoming markets

 

2. Quality You Can Trust

 

All artwork sold through this site is created with skill, attention to detail, and high-quality materials. Whether you’re buying an original piece or attending a workshop, you can expect thoughtful craftsmanship and professionalism throughout. We carefully pack and ship artwork to try and ensure it arrives in perfect condition (we have a more detail surrounding shipping HERE). For workshops, we provide clear communication beforehand so you know exactly what to expect and where to go.

 

3. Secure Payments & Data Protection

 

Your safety online is a priority. All payments are processed through trusted, secure platforms, and your personal details are protected under UK GDPR regulations. For more on how your information is protected, please see our Privacy and Safety Policy.

 

4. Fair Policies

 

We know that life happens.

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If you need to reschedule a workshop please reach out — we'll always try my best to find a solution if enough notice has been given.

• Easy-to-understand cancellation and refund policies

• Clear workshop booking terms

• Hassle-free communication if you need to change or update your booking

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5. Aftercare & Follow-up

 

We love to hear and see photos of how you’re enjoying your new artwork or what you've created during a workshop! You can send these via email, Instagram or come by and see Ella at a market!

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Sign up to our monthly newsletter [CLICK HERE] to receive artistic tips & tricks, regular updates on new artwork, and upcoming workshop dates! Send us artwork you've done throughout the month and have the opportunity to feature in our monthly newsletter!

 

We’re Here for You

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Whether it’s your first time here or you’re a returning customer, we want you to feel welcome, confident, and excited about your experience with Snips Art Designs.

Please don’t hesitate to get in touch with any questions or feedback.

 

Thank you for supporting independent art and creative learning